Privacy policy

Last Updated
September 15, 2026

Scope and Who We Are

This Privacy Policy explains how Calpaktravelx ("we", "us", or "our") collects, uses, discloses, and protects personal information in connection with our online store, website, orders, and customer support activities.

Calpaktravelx is an independently operated online retail store offering shark bags to customers in the United States and other countries.

Business Address
9 Seathwaite Close, Nottingham, NG2 6SF, United Kingdom

Website
www.calpaktravelx.shop

Information We Collect

Depending on how you interact with our Site and services, we may collect or process the following categories of personal information:

• Contact Information: such as your name, email address, telephone number, billing address, and shipping address.
• Order Information: such as products purchased, order details, billing and delivery information, transaction records, and information relating to returns, refunds, or order support.
• Payment and Transaction Information: information necessary to authorize and process payments, such as payment status and payment method information. Payment processing is handled through Shopify and applicable payment providers.
• Customer Communications: information you provide when contacting us about products, orders, shipping, returns, refunds, payments, or other inquiries.
• Device and Technical Information: information such as IP address, browser type, operating system, device information, session information, and other technical information that may be collected when you use the Site.
• Cookies and Similar Technologies: information collected through cookies or similar technologies used for functions such as site operation, shopping-cart functionality, checkout, security, preferences, analytics, or advertising, depending on the services and features enabled on the Site.

You may choose not to provide certain information, but some information may be necessary to complete a purchase, provide requested services, respond to inquiries, or fulfill legal or security requirements.

How We Collect Information

We may collect personal information:

• Directly from you when you browse the Site, create an account, place an order, submit information at checkout, or contact us.
• Automatically through the Site, including through server logs, cookies, and similar technologies.
• From payment, shipping, fulfillment, or other service providers involved in processing or supporting your transaction, where applicable.

How We Use Personal Information

We may use personal information for purposes including:

• Processing, confirming, and fulfilling orders.
• Processing and administering payments.
• Providing customer service and responding to inquiries.
• Managing returns, refunds, and order cancellations.
• Communicating with you about your orders, transactions, or requests.
• Maintaining and operating the Site and its features.
• Protecting the Site, transactions, and users against unauthorized activity, fraud, or security threats.
• Complying with applicable legal, accounting, tax, regulatory, and other legal obligations.
• Sending marketing communications where permitted by applicable law and, where required, based on your consent or other valid authorization.
• Using analytics or advertising technologies where applicable and where permitted by law.

Shopify and Service Providers

Our online store is operated using Shopify. Information necessary to operate the store, process orders, provide checkout functionality, and support related services may be processed through Shopify and other service providers involved in the applicable transaction.

Depending on the services used for your order or interaction with the Site, personal information may be shared with or processed by providers that support functions such as payment processing, shipping or fulfillment, website operation, customer support, analytics, security, or advertising.

We do not list specific third-party providers unless their involvement in the applicable service has been verified. The providers involved may vary depending on the transaction, services enabled on the Site, and your location.

Payment Information

Payments made through our checkout are processed through Shopify and applicable payment providers.

We do not ask customers to send full payment card numbers, security codes, passwords, or other sensitive payment credentials to us by email or phone.

Depending on the payment method used, payment providers may collect and process payment information in accordance with their own privacy policies and applicable legal requirements.

Cookies and Similar Technologies

We may use cookies and similar technologies that are necessary to operate the Site, maintain shopping-cart and checkout functionality, remember preferences, support security, and provide other requested functions.

Depending on the services and features enabled on the Site, we may also use optional analytics or advertising technologies to understand Site activity, measure performance, or support advertising and campaign measurement.

You may be able to manage cookies through available Site privacy controls, your browser settings, or other controls provided by applicable service providers. The availability of specific controls may depend on the technologies enabled on the Site and your location.

Where consent or other specific authorization is required by applicable law, we will process information in accordance with those requirements.

Sharing and Disclosure of Personal Information

We may disclose personal information when reasonably necessary to operate our business and provide requested services, including to:

• Shopify and applicable ecommerce service providers.
• Payment processors and payment providers.
• Shipping and fulfillment providers involved in an order.
• Service providers supporting website operation, security, customer support, analytics, or advertising where applicable.
• Government authorities, regulators, courts, legal advisers, or other parties when disclosure is required or permitted by applicable law.

We do not disclose personal information for purposes unrelated to the operation of our business and the purposes described in this Privacy Policy except as permitted or required by applicable law.

International Data Processing

Because we serve customers in the United States and other countries and use service providers that may operate in different jurisdictions, personal information may be processed or stored outside the country where you live.

Where applicable, international processing and transfers are handled in accordance with applicable data-protection and privacy requirements.

The specific locations and service providers involved may vary depending on the services used for your transaction or interaction with the Site.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order processing, customer support, accounting, legal obligations, security, fraud prevention, and dispute resolution.

Retention periods may vary depending on the type of information, the purpose for which it was collected, applicable legal or regulatory requirements, and legitimate business needs.

When personal information is no longer reasonably necessary for an applicable purpose, it may be deleted, anonymized, or otherwise handled in accordance with applicable requirements.

Privacy Rights and Choices

Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information. These rights may include the right to:

• Request access to personal information we maintain about you.
• Request correction of inaccurate personal information.
• Request deletion of personal information, subject to applicable exceptions.
• Request a copy or portability of certain personal information where required by applicable law.
• Opt out of certain forms of sale, sharing, targeted advertising, or similar processing where such rights apply.
• Exercise other privacy rights provided by applicable law.

The availability and scope of these rights depend on applicable law and your location. Certain requests may be subject to legal exceptions or limitations.

To submit a privacy-related request, please contact us using the official contact information provided below. We will review and respond to eligible requests in accordance with applicable law.

Privacy Request Verification and Authorized Agents

We may take reasonable steps to verify your identity before completing certain privacy requests. The verification steps may depend on the nature of the request and applicable law.

Where permitted by applicable law, you may use an authorized agent to submit a privacy request on your behalf. We may require reasonable written evidence of the agent's authorization before processing the request.

If you disagree with our response to a privacy request, you may have additional rights under applicable law, including the right to appeal or contact the appropriate regulatory authority where available.

Children's Privacy

Our Site is not directed to children.

We do not knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided personal information without appropriate authorization, please contact us so that we can review the matter and take appropriate action where required.

Data Security

We use reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure.

If we determine that a data security incident requires notification under applicable law, we will provide notifications as required by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal requirements, or other operational circumstances.

When we make changes, we will post the revised Privacy Policy on this page and update the "Last Updated" date above. The revised policy will apply from the date it is posted unless otherwise required by applicable law.

Privacy Questions and Requests

If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact us using the official information below.

Store Name
Calpaktravelx

Website
www.calpaktravelx.shop

Email
hello@calpaktravelx.shop

Phone
+44 7574 424597

Business Address
9 Seathwaite Close, Nottingham, NG2 6SF, United Kingdom

Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM GMT
Saturday – Sunday: Closed