Refund policy

Last Updated
September 15, 2026

Return Eligibility

We want you to have a clear and straightforward return experience. If you are not satisfied with an eligible purchase, you may request a return within 30 days of the delivery date.

To request a return, please contact us before sending the item back. We will provide the applicable return instructions and destination for the authorized return.

Nothing in this policy is intended to exclude or limit any non-waivable consumer rights or remedies available under applicable law.

Return Conditions

Returned items should be sent back in a condition that allows us to identify and process the return. Please retain the item and its packaging until the return process has been completed.

If an item has been damaged through handling after delivery, the condition of the returned item may affect eligibility for a voluntary return to the extent permitted by applicable law. This does not limit any rights or remedies that may apply to defective, damaged, incorrect, or otherwise non-conforming merchandise.

Return Authorization

Please contact us before dispatching any return to obtain return instructions and the appropriate return destination.

Unauthorized returns may not be properly processed. Our business address is not an automatic return authorization or return destination.

Return Shipping Costs

For ordinary voluntary returns, the customer is responsible for the applicable return shipping costs.

We do not charge a restocking fee.

If an item is incorrect, damaged, defective, or otherwise does not conform to the order, please contact us so that we can review the issue and provide an appropriate resolution.

Incorrect, Damaged, or Defective Items

If you receive an incorrect, damaged, defective, or materially misdescribed item, please contact us as soon as reasonably possible with your order number and details of the issue.

Where appropriate, we may request photographs or other information to help us review the condition of the merchandise and determine the appropriate resolution.

Depending on the circumstances and applicable law, an eligible issue may be resolved through a replacement or a refund.

Nothing in this section limits any non-waivable rights or remedies available to you under applicable law.

Return Inspection

After an authorized return is received, we will review the returned merchandise and determine whether the return meets the applicable return conditions.

If additional information is reasonably necessary to complete the review, we may contact you using the information associated with the order.

Refunds

Once an eligible return has been approved, we will process the applicable refund to the original payment method used for the order, where supported by the applicable payment provider.

The refund amount will be based on the eligible amount of the returned merchandise and the applicable terms of the order.

We do not charge a restocking fee.

After a refund is issued, your bank, card issuer, PayPal, or other payment provider may require additional processing time before the funds appear in your account.

Partial Returns, Discounts, and Bundled Orders

If you return only part of an order, the refund will generally apply to the eligible returned item or items.

If a promotional discount or other pricing offer depended on purchasing multiple items, the applicable discount may be recalculated when only part of the qualifying order is returned, where permitted by the terms disclosed at the time of purchase.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate a cancellation request before the order has been processed, but cancellation cannot be guaranteed once order processing has been completed or the order has been dispatched.

If an order is successfully cancelled after payment has been captured, the applicable refund will be processed in accordance with our Payment Terms.

Refund and Return Support

For questions about a return, refund, order cancellation, or the status of a refund, please contact us using the official information below.

Store Name
Calpaktravelx

Website
www.calpaktravelx.shop

Email
hello@calpaktravelx.shop

Phone
+44 7574 424597

Business Address
9 Seathwaite Close, Nottingham, NG2 6SF, United Kingdom

Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM GMT
Saturday – Sunday: Closed