Shipping policy

Last Updated
September 15, 2026

Shipping Coverage

We currently offer shipping to customers in the United States and other countries where shipping options are available at checkout.

Shipping availability may vary depending on the destination, product, carrier service, and order conditions.

If a shipping option is not available for your address at checkout, please contact us for assistance.

Shipping Rates

We provide Free Standard Shipping for orders within the United States.

Shipping charges for international destinations or specialized services outside standard shipping will be displayed at checkout before you complete your purchase.

Order Processing

Orders are generally processed within 1–3 business days (Monday – Friday) after successful payment authorization.

Processing may take longer due to weekends, public holidays, product availability issues, payment verification, or other circumstances affecting order preparation.

Estimated Delivery Time

The estimated delivery transit time is generally 6–9 business days (Monday – Friday) after order processing.

Estimated total delivery time: 7–12 business days

Delivery estimates are provided for reference and are not guaranteed.

Actual delivery times may vary depending on the destination, carrier operations, customs processing, weather, and circumstances outside our reasonable control.

Shipping Methods and Tracking

The shipping method and carrier information may vary by destination and order.

Tracking information will be provided after it becomes available from the carrier.

Once tracking information is available, customers should use the provided tracking details to monitor shipment progress.

Address Accuracy

Please carefully review your shipping address and contact information before submitting an order.

If you discover an address error after placing an order, please contact us as soon as possible.

We will make reasonable efforts to assist, but modifications cannot be guaranteed once an order has been processed or dispatched.

Delayed, Lost, Damaged, or Missing Shipments

If your shipment is delayed, appears to be lost, arrives damaged, or shows a delivery status that you believe is incorrect, please contact us with your order number and relevant details so that we can investigate the issue.

If a package arrives damaged, please retain the packaging and take clear photographs when possible. This documentation assists with our review and carrier inquiries.

A delivery estimate does not limit any rights or remedies available to you under applicable law.

International Orders, Customs and Import Charges

For international orders, customers may be responsible for customs duties, import taxes, value-added taxes, or clearance fees imposed by the destination country or local authorities.

These charges depend on the destination country and statutory requirements and may not be included in the prices displayed on our website.

Customers are responsible for complying with import regulations for their destination.

Delivery Exceptions

Delivery may be delayed by circumstances outside our reasonable control, including severe weather, natural events, customs holds, carrier disruptions, labor disputes, civil emergencies, or other operational events affecting transportation networks.

Such circumstances may affect estimated delivery schedules.

Nothing in this policy is intended to exclude or limit non-waivable statutory consumer rights or remedies under applicable law.

Shipping Support and Inquiries

For questions about shipping coverage, order processing, tracking updates, or delivery status, please contact our support team using the information below.

Store Name
Calpaktravelx

Website
www.calpaktravelx.shop

Email
hello@calpaktravelx.shop

Phone
+44 7574 424597

Business Address
9 Seathwaite Close, Nottingham, NG2 6SF, United Kingdom

Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM GMT
Saturday – Sunday: Closed